WattKarma Texas Customers

Failed Credit Check? Here Are Your Options

If you didn’t pass the initial credit screen, you still have two paths to start service in Texas: pay a refundable deposit or request a PUCT-mandated deposit waiver if you qualify.

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Option 1: Pay the Deposit

Pay the required deposit directly to the Customer Service Center by phone after enrollment.

Deposits are typically up to two months of service, accrue interest, and may be refunded after 12 months of on-time payments (see your REP’s TOS).

Select
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Option 2: Request a Deposit Waiver

If you qualify under PUCT rules, your Retail Electric Provider must waive the deposit when you submit the correct documentation.

Check if you qualify
 

PUCT-Required Waiver Options

Choose the card that matches your situation and follow the steps. You must select one waiver type before uploading.

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Good Payment History (Letter of Credit)

If you’ve had no more than one late payment in the last 12 months with your current or previous provider, you may qualify.

What to Provide

  • Letter of Credit covering the last 12 months.
  • Name and service address must match enrollment.
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Senior (Age 65+)

Texans aged 65 or older can have the deposit waived, subject to standard ID verification.

What to Provide

  • Government ID with date of birth (TX DL/ID or passport).
  • Sometimes, a recent bill showing no past-due balance.
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Victim of Family Violence

Qualify with a PUC-approved certification letter completed by an authorized certifier.

What to Provide

  • PUC form: Certification Letter for Waiver.
  • Completed by FV center staff, medical personnel, law enforcement, TX DA/County Attorney, OAG, or TEAJF grantee.

Upload Your Waiver Documentation

Accepted: PDF, JPG, PNG, HEIC, DOC, DOCX. Up to 10 MB per file. You can add multiple files.

Please select a waiver option above before uploading.

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Click to browse or drag & drop files
Make sure your name and service address match your enrollment.